From owner-vapsaps@virginiainteractive.org Fri Feb 1 18:51:30 2008 X-SBRS: None X-HAT: Group: RELAYLIST, Policy: $RELAYED Content-class: urn:content-classes:message MIME-Version: 1.0 Content-Type: text/plain; charset="us-ascii" Subject: FW: Forward on the list Date: Fri, 1 Feb 2008 18:50:13 -0500 Message-ID: <A915F8A3649ED548A3777DF602DE5C91012BB40B@DITEXCHANGE3-CL.ditlan.dit.state.va.us> Thread-Topic: Forward on the list Thread-Index: AchkK83BJZEvUPWJR5aDSn953ZNscgBAQKVQ From: "Spears-Dean, Dorothy" <Dorothy.SpearsDean@vita.virginia.gov> To: <vapsaps@vipnet.org> X-OriginalArrivalTime: 01 Feb 2008 23:50:16.0374 (UTC) FILETIME=[31D07D60:01C8652D] Content-Transfer-Encoding: 8bit X-MIME-Autoconverted: from quoted-printable to 8bit by kasumi.vipnet.org id m11NoNWh006402 Precedence: bulk Forwarded on behalf of Pat Shumate. Please send your responses directly to him. Thank you. Dorothy A. Spears-Dean, M.B.A. Public Safety Communications Coordinator Integrated Services Program Virginia Information Technologies Agency 11751 Meadowville Lane Chester, VA 23836 (804) 416-6201 (voice) (804) 840-7260 (cell) (804) 416-6353 (fax) -----Original Message----- From: Pat Shumate [mailto:pshumate@roanokecountyva.gov] Sent: Thursday, January 31, 2008 12:07 PM To: Spears-Dean, Dorothy Subject: Forward on the list Dorothy, Please forward this to the distribution list and ask that replies be sent to me. Thanks Pat The Roanoke County Emergency Communication Center is seeking information from other PSAPs concerning staffing, shift assignments and scheduling. Our staffing questions are, (1) how many 911 calls do you receive and process and (2) how many dispatchers are dedicated to Police, how many are dedicated to Fire and Rescue and, if any, call takers? Shift assignments, (1) what criteria do you use when making shift assignments and (2) how do you deal with the problem of all you senior people on one shift leaving your junior people on the less popular and often the most busy (evening and midnight) shifts? Scheduling, what schedule you use? (1) Is it 8, 10, or 12 hours shifts, (2) do you rotate and if so how often and (3) do you offer pay incentives, ie., shift differential, for shifts other than daylight? Any help will be greatly appreciated Thanks Pat Shumate, Chief Communication Officer County of Roanoke Emergency Communication Center (ECC) 5925 Cove Road Roanoke, Virginia 24019 Phone (540) 777-8656 Fax (540) 777-9769